:root {
  color-scheme: dark;
  --ink: #080b10;
  --ink-2: #101722;
  --ink-3: #17202d;
  --paper: #f7f3ea;
  --muted: #b9c0cb;
  --muted-2: #7f8794;
  --white: #ffffff;
  --gold: #f1b934;
  --gold-2: #b7791f;
  --red: #dc171e;
  --red-2: #911015;
  --line: rgba(255, 255, 255, 0.14);
  --line-gold: rgba(241, 185, 52, 0.42);
  --shadow: 0 22px 60px rgba(0, 0, 0, 0.34);
  --radius: 8px;
  --max: 1180px;
  font-family:
    Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI",
    sans-serif;
}

* {
  box-sizing: border-box;
}

html {
  scroll-behavior: smooth;
}

body {
  margin: 0;
  min-width: 320px;
  color: var(--white);
  background:
    radial-gradient(circle at 18% 8%, rgba(220, 23, 30, 0.18), transparent 32rem),
    radial-gradient(circle at 88% 18%, rgba(241, 185, 52, 0.16), transparent 28rem),
    linear-gradient(180deg, #06070a 0%, #111821 46%, #080b10 100%);
}

body::before {
  position: fixed;
  inset: 0;
  z-index: -1;
  pointer-events: none;
  content: "";
  opacity: 0.3;
  background-image:
    linear-gradient(rgba(255, 255, 255, 0.04) 1px, transparent 1px),
    linear-gradient(90deg, rgba(255, 255, 255, 0.04) 1px, transparent 1px);
  background-size: 42px 42px;
  mask-image: linear-gradient(180deg, transparent 0%, black 18%, black 80%, transparent 100%);
}

a {
  color: inherit;
  text-decoration: none;
}

button,
input,
select,
textarea {
  font: inherit;
}

button {
  cursor: pointer;
}

img {
  max-width: 100%;
  display: block;
}

[hidden] {
  display: none !important;
}

.site-header {
  position: sticky;
  top: 0;
  z-index: 50;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 24px;
  min-height: 76px;
  padding: 12px max(20px, calc((100vw - var(--max)) / 2));
  border-bottom: 1px solid rgba(255, 255, 255, 0.12);
  background: rgba(6, 7, 10, 0.9);
  backdrop-filter: blur(18px);
}

.brand {
  display: inline-flex;
  align-items: center;
  flex: 0 0 auto;
  gap: 12px;
  min-width: 320px;
  width: min(560px, 44vw);
}

.brand-logo {
  width: 100%;
  height: auto;
}

.footer-brand {
  display: inline-block;
  font-weight: 950;
  text-transform: uppercase;
}

.primary-nav {
  display: flex;
  align-items: center;
  justify-content: flex-end;
  gap: 8px;
  flex-wrap: wrap;
}

.primary-nav a,
.button,
.icon-button {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  min-height: 44px;
  border: 1px solid transparent;
  border-radius: var(--radius);
  font-weight: 900;
}

.primary-nav a {
  padding: 10px 12px;
  color: var(--muted);
  font-size: 14px;
}

.primary-nav a:hover,
.primary-nav a:focus-visible {
  color: var(--white);
  background: rgba(255, 255, 255, 0.08);
}

.primary-nav .nav-cta,
.button.primary {
  color: var(--white);
  border-color: rgba(255, 255, 255, 0.16);
  background: linear-gradient(180deg, #f22a30, #b70f16);
  background-color: #b70f16;
  box-shadow: 0 14px 32px rgba(220, 23, 30, 0.28);
}

.button.secondary {
  color: var(--ink);
  background: linear-gradient(180deg, #ffd86f, var(--gold));
  background-color: var(--gold);
  box-shadow: 0 14px 32px rgba(241, 185, 52, 0.22);
}

.button.ghost {
  color: var(--white);
  border-color: var(--line);
  background: rgba(255, 255, 255, 0.08);
}

.paper .button.ghost {
  color: #151a22;
  border-color: rgba(8, 11, 16, 0.28);
  background: rgba(8, 11, 16, 0.06);
}

.paper .button.ghost:hover,
.paper .button.ghost:focus-visible {
  background: rgba(241, 185, 52, 0.18);
}

.button.danger {
  color: var(--white);
  border-color: rgba(220, 23, 30, 0.28);
  background: rgba(220, 23, 30, 0.88);
}

.paper .button.danger {
  color: var(--white);
  border-color: rgba(220, 23, 30, 0.32);
  background: #b70f16;
}

.button.small,
.icon-button.small {
  min-height: 36px;
  padding: 8px 11px;
  font-size: 13px;
}

.button,
.icon-button {
  padding: 12px 18px;
}

.button:hover,
.button:focus-visible,
.icon-button:hover,
.icon-button:focus-visible {
  transform: translateY(-1px);
}

.route-shell {
  min-height: calc(100vh - 76px);
}

.hero {
  position: relative;
  display: grid;
  align-items: center;
  min-height: calc(100vh - 132px);
  overflow: hidden;
  background:
    linear-gradient(90deg, rgba(6, 7, 10, 0.96) 0%, rgba(6, 7, 10, 0.7) 42%, rgba(6, 7, 10, 0.25) 100%),
    url("assets/hero-review-dispute.png") center / cover no-repeat;
}

.hero::after {
  position: absolute;
  inset: auto 0 0;
  height: 170px;
  content: "";
  background: linear-gradient(180deg, transparent, rgba(6, 7, 10, 0.98));
}

.hero-content {
  position: relative;
  z-index: 1;
  width: min(650px, calc(100% - 40px));
  margin-left: max(20px, calc((100vw - var(--max)) / 2));
  padding: 52px 0 40px;
}

.eyebrow {
  display: inline-flex;
  align-items: center;
  gap: 10px;
  margin: 0 0 16px;
  color: var(--gold);
  font-size: 15px;
  font-weight: 950;
  text-transform: uppercase;
}

.eyebrow::before {
  width: 44px;
  height: 4px;
  content: "";
  border-radius: 999px;
  background: var(--red);
}

h1,
h2,
h3,
p {
  margin-top: 0;
}

h1 {
  margin-bottom: 12px;
  font-size: 72px;
  line-height: 0.93;
  font-weight: 950;
  text-transform: uppercase;
}

.hero-kicker {
  margin-bottom: 18px;
  color: var(--gold);
  font-size: 30px;
  line-height: 1.1;
  font-weight: 950;
  text-transform: uppercase;
}

.hero-copy {
  max-width: 560px;
  color: #eef2f5;
  font-size: 19px;
  line-height: 1.55;
}

.hero-actions,
.action-row {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
  align-items: center;
  margin-top: 28px;
}

.trust-strip {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 10px;
  margin-top: 34px;
  max-width: 620px;
}

.trust-strip span {
  min-height: 76px;
  padding: 14px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: rgba(6, 7, 10, 0.66);
  color: var(--muted);
  font-size: 13px;
  line-height: 1.35;
}

.trust-strip strong {
  display: block;
  color: var(--white);
  font-size: 16px;
  text-transform: uppercase;
}

.proof-band {
  padding: 28px max(20px, calc((100vw - var(--max)) / 2));
  border-top: 1px solid var(--line-gold);
  border-bottom: 1px solid var(--line-gold);
  background:
    linear-gradient(90deg, rgba(220, 23, 30, 0.26), rgba(241, 185, 52, 0.12) 48%, rgba(8, 11, 16, 0.92)),
    #0b1018;
}

.proof-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 14px;
}

.proof-grid div {
  min-height: 106px;
  padding: 18px;
  border: 1px solid rgba(241, 185, 52, 0.38);
  border-radius: var(--radius);
  background: rgba(6, 7, 10, 0.5);
}

.proof-grid strong {
  display: block;
  color: var(--gold);
  font-size: 32px;
  line-height: 1;
  font-weight: 950;
  text-transform: uppercase;
}

.proof-grid span {
  display: block;
  margin-top: 8px;
  color: var(--white);
  font-size: 15px;
  font-weight: 850;
  text-transform: uppercase;
}

.legal-byrd-promo {
  display: grid;
  grid-template-columns: minmax(0, 0.95fr) minmax(360px, 1.05fr);
  gap: 34px;
  align-items: center;
  padding: 74px max(20px, calc((100vw - var(--max)) / 2));
  border-top: 1px solid var(--line-gold);
  background:
    linear-gradient(90deg, rgba(8, 11, 16, 0.98) 0%, rgba(8, 11, 16, 0.82) 50%, rgba(8, 11, 16, 0.96) 100%),
    radial-gradient(circle at 78% 32%, rgba(241, 185, 52, 0.18), transparent 26rem),
    #080b10;
}

.legal-byrd-copy {
  max-width: 660px;
}

.legal-byrd-copy h2 {
  margin-bottom: 16px;
  font-size: 40px;
  line-height: 1.05;
  font-weight: 950;
  text-transform: uppercase;
}

.legal-byrd-copy p {
  color: #e8edf3;
  font-size: 17px;
  line-height: 1.62;
}

.legal-byrd-services {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 22px;
}

.legal-byrd-services span {
  padding: 7px 10px;
  border: 1px solid rgba(241, 185, 52, 0.34);
  border-radius: 999px;
  color: #fff6dd;
  background: rgba(241, 185, 52, 0.1);
  font-size: 12px;
  font-weight: 900;
  text-transform: uppercase;
}

.legal-byrd-visual {
  margin: 0;
  overflow: hidden;
  border: 1px solid rgba(241, 185, 52, 0.28);
  border-radius: var(--radius);
  background: rgba(255, 255, 255, 0.04);
  box-shadow: var(--shadow);
}

.legal-byrd-visual img {
  width: 100%;
  aspect-ratio: 16 / 9;
  object-fit: cover;
}

.section {
  padding: 86px max(20px, calc((100vw - var(--max)) / 2));
}

.section.tight {
  padding-top: 52px;
  padding-bottom: 52px;
}

.section.paper {
  color: #15171c;
  background:
    linear-gradient(180deg, rgba(247, 243, 234, 0.98), rgba(238, 231, 216, 0.98)),
    var(--paper);
}

.section.band {
  border-top: 1px solid var(--line);
  border-bottom: 1px solid var(--line);
  background:
    linear-gradient(135deg, rgba(220, 23, 30, 0.13), transparent 36%),
    linear-gradient(180deg, rgba(255, 255, 255, 0.05), rgba(255, 255, 255, 0.02));
}

.section-head {
  max-width: 760px;
  margin-bottom: 34px;
}

.section-head.center {
  margin-right: auto;
  margin-left: auto;
  text-align: center;
}

.section h2,
.page-title {
  margin-bottom: 14px;
  font-size: 42px;
  line-height: 1.04;
  font-weight: 950;
  text-transform: uppercase;
}

.section h3 {
  font-size: 22px;
  line-height: 1.14;
  font-weight: 950;
}

.lead,
.section-head p {
  color: var(--muted);
  font-size: 18px;
  line-height: 1.62;
}

.paper .lead,
.paper .section-head p {
  color: #4f5662;
}

.two-col {
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(320px, 0.8fr);
  gap: 38px;
  align-items: center;
}

.split-copy p,
.legal-copy p {
  color: var(--muted);
  font-size: 17px;
  line-height: 1.7;
}

.paper .split-copy p,
.paper .legal-copy p {
  color: #454b55;
}

.feature-grid,
.step-grid,
.stats-grid,
.ticket-grid {
  display: grid;
  gap: 16px;
}

.feature-grid {
  grid-template-columns: repeat(4, minmax(0, 1fr));
}

.step-grid {
  grid-template-columns: repeat(5, minmax(0, 1fr));
}

.stats-grid {
  grid-template-columns: repeat(3, minmax(0, 1fr));
}

.staff-workload {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 16px;
  margin-bottom: 18px;
}

.staff-management {
  display: grid;
  grid-template-columns: minmax(0, 1.05fr) minmax(320px, 0.95fr);
  gap: 18px;
  align-items: start;
  margin: 18px 0;
}

.staff-directory {
  display: grid;
  gap: 10px;
}

.staff-rep-row {
  display: grid;
  gap: 12px;
  align-items: center;
  padding: 12px;
  border: 1px solid rgba(8, 11, 16, 0.14);
  border-radius: var(--radius);
  background: rgba(8, 11, 16, 0.035);
}

.staff-rep-summary {
  display: grid;
  grid-template-columns: minmax(0, 1.35fr) 0.55fr 0.75fr auto;
  gap: 12px;
  align-items: center;
}

.staff-rep-summary div {
  display: grid;
  gap: 3px;
  min-width: 0;
}

.staff-rep-row strong,
.staff-rep-row span {
  overflow-wrap: anywhere;
}

.staff-rep-summary div span {
  color: #59616d;
  font-size: 13px;
}

.staff-edit-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
}

.staff-actions {
  margin-top: 4px;
}

.caseload-panel {
  margin: 18px 0;
}

.feature-card,
.step-card,
.ticket-card,
.stat-card,
.form-panel,
.detail-panel,
.empty-state {
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: rgba(255, 255, 255, 0.065);
  box-shadow: var(--shadow);
}

.paper .feature-card,
.paper .step-card,
.paper .ticket-card,
.paper .stat-card,
.paper .form-panel,
.paper .detail-panel,
.paper .empty-state {
  border-color: rgba(8, 11, 16, 0.12);
  background: rgba(255, 255, 255, 0.62);
  box-shadow: 0 18px 46px rgba(36, 26, 8, 0.12);
}

.feature-card,
.step-card,
.ticket-card,
.stat-card,
.empty-state {
  padding: 20px;
}

.feature-card strong,
.step-card strong,
.stat-card strong {
  display: block;
  margin-bottom: 8px;
  font-size: 18px;
  line-height: 1.18;
  text-transform: uppercase;
}

.feature-card p,
.step-card p,
.ticket-card p,
.stat-card p,
.empty-state p {
  margin-bottom: 0;
  color: var(--muted);
  line-height: 1.55;
}

.paper .feature-card p,
.paper .step-card p,
.paper .ticket-card p,
.paper .stat-card p,
.paper .empty-state p {
  color: #515967;
}

.card-icon,
.step-number {
  display: grid;
  width: 48px;
  height: 48px;
  place-items: center;
  margin-bottom: 16px;
  border: 2px solid var(--gold);
  border-radius: 50%;
  color: var(--gold);
  font-size: 22px;
  font-weight: 950;
}

.card-icon svg,
.button svg,
.icon-button svg {
  width: 21px;
  height: 21px;
  flex: 0 0 auto;
}

.ad-frame {
  position: relative;
  overflow: hidden;
  border: 1px solid var(--line-gold);
  border-radius: var(--radius);
  background: #05070b;
  box-shadow: var(--shadow);
}

.ad-frame img {
  width: 100%;
  height: 100%;
  object-fit: cover;
}

.ad-frame.square {
  aspect-ratio: 1 / 1;
}

.testimonials {
  border-top: 1px solid var(--line);
  border-bottom: 1px solid var(--line);
  background:
    linear-gradient(135deg, rgba(241, 185, 52, 0.13), transparent 38%),
    linear-gradient(180deg, rgba(255, 255, 255, 0.055), rgba(255, 255, 255, 0.02));
}

.testimonial-carousel {
  position: relative;
  max-width: 1040px;
  margin: 0 auto;
}

.testimonial-track {
  position: relative;
  min-height: 520px;
}

.testimonial-slide {
  position: absolute;
  inset: 0;
  display: grid;
  grid-template-columns: minmax(300px, 0.78fr) minmax(0, 1fr);
  gap: 0;
  overflow: hidden;
  border: 1px solid var(--line-gold);
  border-radius: var(--radius);
  background: #0b1018;
  box-shadow: var(--shadow);
  opacity: 0;
  pointer-events: none;
  transform: translateX(16px);
  transition:
    opacity 180ms ease,
    transform 180ms ease;
}

.testimonial-slide.active {
  opacity: 1;
  pointer-events: auto;
  transform: translateX(0);
}

.testimonial-photo {
  position: relative;
  min-height: 520px;
  margin: 0;
  overflow: hidden;
  background: #05070b;
}

.testimonial-photo::after {
  position: absolute;
  inset: auto 0 0;
  height: 45%;
  content: "";
  background: linear-gradient(180deg, transparent, rgba(5, 7, 11, 0.95));
}

.testimonial-photo img {
  width: 100%;
  height: 100%;
  object-fit: cover;
}

.testimonial-copy {
  display: flex;
  flex-direction: column;
  justify-content: center;
  padding: 42px;
}

.testimonial-copy blockquote {
  margin: 20px 0 22px;
  color: #f5f7fa;
  font-size: 23px;
  line-height: 1.45;
  font-weight: 760;
}

.testimonial-name {
  margin: 0;
  color: var(--gold);
  font-size: 18px;
  font-weight: 950;
  text-transform: uppercase;
}

.testimonial-nav {
  position: absolute;
  top: 50%;
  z-index: 2;
  width: 46px;
  height: 46px;
  padding: 0;
  color: var(--white);
  border-color: rgba(255, 255, 255, 0.22);
  background: rgba(6, 7, 10, 0.82);
  transform: translateY(-50%);
}

.testimonial-nav.prev {
  left: -23px;
}

.testimonial-nav.next {
  right: -23px;
}

.testimonial-dots {
  display: flex;
  justify-content: center;
  gap: 10px;
  margin-top: 18px;
}

.testimonial-dot {
  width: 42px;
  height: 6px;
  padding: 0;
  border: 0;
  border-radius: 999px;
  background: rgba(255, 255, 255, 0.28);
}

.testimonial-dot.active {
  background: var(--gold);
}

.testimonial-disclaimer {
  max-width: 760px;
  margin: 18px auto 0;
  color: var(--muted);
  font-size: 14px;
  line-height: 1.55;
  text-align: center;
}

.no-fee {
  position: relative;
  min-height: 380px;
  overflow: hidden;
}

.no-fee::before {
  position: absolute;
  inset: 0;
  content: "";
  background: linear-gradient(100deg, rgba(220, 23, 30, 0.86), rgba(220, 23, 30, 0.22) 42%, transparent 70%);
}

.no-fee .section-head,
.no-fee .action-row {
  position: relative;
  z-index: 1;
}

.kenny {
  position: absolute;
  right: max(24px, calc((100vw - var(--max)) / 2));
  bottom: 50%;
  width: 250px;
  pointer-events: none;
  filter: drop-shadow(0 24px 32px rgba(0, 0, 0, 0.45));
  transform: translateY(50%);
}

.page-hero {
  padding: 72px max(20px, calc((100vw - var(--max)) / 2)) 50px;
  border-bottom: 1px solid var(--line);
  background:
    linear-gradient(90deg, rgba(6, 7, 10, 0.96), rgba(6, 7, 10, 0.72)),
    url("assets/ad-wide.png") center / cover no-repeat;
}

.page-hero.clean {
  background:
    linear-gradient(135deg, rgba(220, 23, 30, 0.16), transparent 38%),
    linear-gradient(180deg, rgba(255, 255, 255, 0.07), rgba(255, 255, 255, 0.02));
}

.page-hero.business-hero {
  min-height: 520px;
  padding-top: 92px;
  background:
    linear-gradient(90deg, rgba(6, 7, 10, 0.98), rgba(6, 7, 10, 0.76) 46%, rgba(6, 7, 10, 0.42)),
    linear-gradient(180deg, rgba(6, 7, 10, 0.16), rgba(6, 7, 10, 0.86)),
    url("assets/business-resolution.png") center / cover no-repeat;
}

.page-title {
  max-width: 820px;
}

.page-hero .lead {
  max-width: 770px;
}

.business-hero .lead {
  max-width: 640px;
}

.business-intro {
  grid-template-columns: minmax(0, 0.85fr) minmax(420px, 1.15fr);
}

.business-visual img {
  aspect-ratio: 16 / 9;
  object-fit: cover;
  object-position: center;
}

.business-benefits,
.business-process-grid {
  grid-template-columns: repeat(3, minmax(0, 1fr));
}

.business-quote-grid {
  display: grid;
  grid-template-columns: minmax(0, 0.95fr) minmax(320px, 0.7fr);
  gap: 28px;
  align-items: start;
}

.business-quote-grid article p,
.business-note p {
  color: var(--muted);
  font-size: 17px;
  line-height: 1.7;
}

.business-note {
  padding: 24px;
  border: 1px solid rgba(241, 185, 52, 0.34);
  border-radius: var(--radius);
  background:
    linear-gradient(180deg, rgba(241, 185, 52, 0.16), rgba(255, 255, 255, 0.055));
  box-shadow: var(--shadow);
}

.business-package {
  border-top: 1px solid rgba(241, 185, 52, 0.28);
  border-bottom: 1px solid rgba(241, 185, 52, 0.28);
  background:
    linear-gradient(135deg, rgba(220, 23, 30, 0.2), transparent 34%),
    linear-gradient(215deg, rgba(241, 185, 52, 0.13), transparent 38%),
    #070b11;
}

.package-hero-grid {
  display: grid;
  grid-template-columns: minmax(0, 0.9fr) minmax(420px, 1.1fr);
  gap: 30px;
  align-items: center;
}

.package-copy h2,
.business-package h3 {
  color: var(--white);
  text-transform: uppercase;
}

.package-copy h2 {
  max-width: 780px;
  margin-bottom: 18px;
  font-size: clamp(38px, 6vw, 72px);
  line-height: 0.95;
}

.package-copy p,
.business-package .section-head p,
.receipt-highlight p,
.package-compliance p,
.package-cta p {
  color: #d9dee6;
  font-size: 17px;
  line-height: 1.65;
}

.package-lead {
  color: var(--white) !important;
  font-size: 21px !important;
  font-weight: 850;
}

.package-message {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 22px;
}

.package-message span {
  padding: 9px 12px;
  border: 1px solid rgba(241, 185, 52, 0.42);
  border-radius: var(--radius);
  color: var(--gold);
  background: rgba(6, 7, 10, 0.64);
  font-weight: 950;
  text-transform: uppercase;
}

.package-price-card {
  overflow: hidden;
  border: 1px solid rgba(241, 185, 52, 0.38);
  border-radius: var(--radius);
  background: #030507;
  box-shadow: var(--shadow);
}

.package-price-card img {
  width: 100%;
  aspect-ratio: 4 / 3;
  object-fit: cover;
}

.package-price-row {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 16px;
  align-items: center;
  padding: 18px;
  border-top: 1px solid rgba(241, 185, 52, 0.34);
  background:
    linear-gradient(90deg, rgba(220, 23, 30, 0.26), rgba(241, 185, 52, 0.12)),
    #090d14;
}

.package-price-row span {
  display: block;
  color: var(--white);
  font-weight: 950;
  text-transform: uppercase;
}

.package-price-row strong {
  display: block;
  color: var(--gold);
  font-size: 58px;
  line-height: 0.95;
}

.package-subsection,
.receipt-highlight,
.package-trust-grid,
.package-cta {
  margin-top: 54px;
}

.package-items-grid,
.package-benefit-grid,
.package-trust-grid {
  display: grid;
  gap: 16px;
}

.package-items-grid {
  grid-template-columns: repeat(3, minmax(0, 1fr));
}

.package-benefit-grid,
.package-trust-grid {
  grid-template-columns: repeat(2, minmax(0, 1fr));
}

.package-item,
.package-benefit,
.package-compliance,
.package-response-template,
.receipt-language-box {
  padding: 20px;
  border: 1px solid rgba(255, 255, 255, 0.14);
  border-radius: var(--radius);
  background: rgba(255, 255, 255, 0.065);
}

.package-item-marker {
  display: grid;
  width: 36px;
  height: 36px;
  place-items: center;
  margin-bottom: 14px;
  color: var(--ink);
  border-radius: 50%;
  background: var(--gold);
  font-size: 24px;
  font-weight: 950;
}

.package-item strong,
.package-benefit strong {
  display: block;
  margin-bottom: 8px;
  color: var(--white);
  font-size: 18px;
  line-height: 1.18;
  text-transform: uppercase;
}

.package-item p,
.package-benefit p,
.package-response-template blockquote,
.receipt-language-box p,
.receipt-language-box small {
  color: #d4dae4;
  line-height: 1.58;
}

.receipt-highlight {
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(340px, 0.78fr);
  gap: 24px;
  align-items: start;
  padding: 26px;
  border: 1px solid rgba(241, 185, 52, 0.42);
  border-radius: var(--radius);
  background:
    linear-gradient(135deg, rgba(241, 185, 52, 0.13), transparent 42%),
    rgba(6, 7, 10, 0.68);
}

.receipt-highlight h3,
.package-subsection h3,
.package-trust-grid h3,
.package-cta h3 {
  margin-bottom: 12px;
  font-size: 34px;
  line-height: 1.05;
}

.receipt-reasons {
  display: grid;
  gap: 8px;
  margin: 16px 0;
  padding: 0;
  list-style: none;
}

.receipt-reasons li {
  position: relative;
  padding-left: 24px;
  color: var(--white);
  font-weight: 800;
}

.receipt-reasons li::before {
  position: absolute;
  left: 0;
  color: var(--gold);
  content: "✓";
}

.receipt-language-box {
  border-color: rgba(241, 185, 52, 0.54);
  background:
    linear-gradient(180deg, rgba(255, 255, 255, 0.12), rgba(255, 255, 255, 0.06)),
    #101720;
}

.receipt-language-box span {
  display: block;
  margin-bottom: 12px;
  color: var(--gold);
  font-weight: 950;
  text-transform: uppercase;
}

.receipt-language-box strong {
  color: var(--white);
}

.receipt-language-box small {
  display: block;
  margin-top: 14px;
}

.package-compliance {
  border-color: rgba(241, 185, 52, 0.38);
}

.package-response-template {
  border-color: rgba(220, 23, 30, 0.38);
}

.package-response-template blockquote {
  margin: 0;
  padding-left: 18px;
  border-left: 4px solid var(--red);
  font-size: 18px;
}

.package-cta {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 24px;
  align-items: center;
  padding: 24px;
  border: 1px solid rgba(241, 185, 52, 0.42);
  border-radius: var(--radius);
  background:
    linear-gradient(90deg, rgba(220, 23, 30, 0.22), rgba(241, 185, 52, 0.1)),
    rgba(255, 255, 255, 0.055);
}

.bad-review-grid {
  grid-template-columns: minmax(0, 0.8fr) minmax(420px, 1.2fr);
}

.bad-review-visual img {
  aspect-ratio: 4 / 3;
  object-fit: cover;
  object-position: center;
}

.bad-review-card-grid,
.bad-review-action-grid {
  display: grid;
  gap: 16px;
}

.bad-review-card-grid {
  grid-template-columns: repeat(4, minmax(0, 1fr));
}

.bad-review-action-grid {
  grid-template-columns: repeat(2, minmax(0, 1fr));
}

.bad-review-card {
  display: grid;
  gap: 12px;
  min-height: 154px;
  padding: 18px;
  border: 1px solid rgba(241, 185, 52, 0.28);
  border-radius: var(--radius);
  background: rgba(255, 255, 255, 0.06);
  box-shadow: var(--shadow);
}

.bad-review-card span {
  display: grid;
  width: 38px;
  height: 38px;
  place-items: center;
  color: var(--ink);
  border-radius: 50%;
  background: var(--gold);
}

.bad-review-card svg {
  width: 20px;
  height: 20px;
}

.bad-review-card p {
  margin: 0;
  color: var(--white);
  font-weight: 850;
  line-height: 1.45;
}

.plain-check-list {
  display: grid;
  gap: 9px;
  margin: 16px 0 0;
  padding: 0;
  list-style: none;
}

.plain-check-list li {
  position: relative;
  padding-left: 24px;
  color: #424956;
  line-height: 1.5;
}

.plain-check-list li::before {
  position: absolute;
  left: 0;
  color: var(--red);
  font-weight: 950;
  content: "✓";
}

.bad-review-summary {
  border-bottom: 0;
}

.form-wrap {
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  gap: 18px;
  max-width: 980px;
}

.form-panel,
.detail-panel {
  padding: 24px;
}

.form-panel h2,
.detail-panel h2 {
  margin-bottom: 18px;
  font-size: 26px;
  line-height: 1.12;
  text-transform: uppercase;
}

.form-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 16px;
}

.form-grid.three {
  grid-template-columns: repeat(3, minmax(0, 1fr));
}

.field {
  display: grid;
  gap: 7px;
}

.field.full {
  grid-column: 1 / -1;
}

.field label,
.choice-label,
.filter-label {
  color: #f0f2f5;
  font-size: 14px;
  font-weight: 850;
}

.paper .field label,
.paper .choice-label,
.paper .filter-label {
  color: #242a34;
}

.field input,
.field select,
.field textarea {
  width: 100%;
  min-height: 46px;
  padding: 11px 12px;
  color: var(--white);
  border: 1px solid rgba(255, 255, 255, 0.18);
  border-radius: var(--radius);
  background: rgba(6, 7, 10, 0.62);
  outline: none;
}

.field textarea {
  min-height: 116px;
  resize: vertical;
}

.email-invite-panel {
  margin: 24px 0;
  padding: 18px;
  border: 1px solid rgba(8, 11, 16, 0.14);
  border-radius: var(--radius);
  background: rgba(8, 11, 16, 0.04);
}

.email-invite-panel textarea {
  min-height: 310px;
  font-family: inherit;
  line-height: 1.45;
}

.email-invite-fallback {
  margin: 14px 0 0;
  color: #17202d;
  font-weight: 800;
  line-height: 1.45;
}

.email-invite-fallback a {
  color: #7a4a00;
  text-decoration: underline;
  text-underline-offset: 3px;
}

.field input:focus,
.field select:focus,
.field textarea:focus {
  border-color: var(--gold);
  box-shadow: 0 0 0 3px rgba(241, 185, 52, 0.18);
}

.field small {
  color: var(--muted);
  line-height: 1.4;
}

.choice-row {
  display: flex;
  flex-wrap: wrap;
  gap: 10px 18px;
  padding-top: 6px;
}

.choice {
  display: inline-flex;
  align-items: flex-start;
  gap: 8px;
  color: var(--muted);
  line-height: 1.45;
}

.paper .choice {
  color: #3f4652;
}

.choice input {
  width: 18px;
  height: 18px;
  margin-top: 2px;
  accent-color: var(--red);
}

.review-status-row {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 12px;
}

.review-status-choice {
  min-height: 116px;
  padding: 14px;
  border: 1px solid rgba(8, 11, 16, 0.18);
  border-radius: var(--radius);
  background: rgba(8, 11, 16, 0.05);
  cursor: pointer;
}

.review-status-choice:has(input:checked) {
  border-color: rgba(183, 16, 21, 0.72);
  background: rgba(220, 23, 30, 0.08);
  box-shadow: 0 0 0 3px rgba(220, 23, 30, 0.1);
}

.review-status-choice span {
  display: grid;
  gap: 5px;
}

.review-status-choice strong {
  color: #151a22;
}

.review-status-choice small {
  color: #4a5260;
}

.review-posted-fields {
  grid-column: 1 / -1;
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 16px;
}

.notice {
  padding: 16px;
  border: 1px solid var(--line-gold);
  border-radius: var(--radius);
  color: #fff8df;
  background: rgba(241, 185, 52, 0.12);
  line-height: 1.55;
}

.notice.dark {
  color: #222833;
  background: rgba(241, 185, 52, 0.24);
}

.auth-layout {
  display: grid;
  grid-template-columns: minmax(0, 0.9fr) minmax(340px, 1fr);
  gap: 32px;
  align-items: start;
}

.auth-art {
  position: sticky;
  top: 100px;
}

.auth-art img {
  width: min(420px, 100%);
  margin: 0 auto;
  filter: drop-shadow(0 28px 44px rgba(0, 0, 0, 0.48));
}

.dashboard-head,
.admin-head {
  display: flex;
  align-items: flex-end;
  justify-content: space-between;
  gap: 18px;
  margin-bottom: 24px;
}

.ticket-grid {
  grid-template-columns: repeat(2, minmax(0, 1fr));
}

.ticket-card {
  display: grid;
  gap: 14px;
}

.ticket-card header,
.detail-header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 14px;
}

.ticket-card h3,
.detail-header h2 {
  margin: 0;
}

.meta-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 12px;
}

.meta-item {
  padding: 12px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: rgba(255, 255, 255, 0.04);
}

.meta-item span {
  display: block;
  color: var(--muted-2);
  font-size: 12px;
  font-weight: 850;
  text-transform: uppercase;
}

.meta-item strong {
  display: block;
  margin-top: 5px;
  overflow-wrap: anywhere;
}

.status-pill {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-height: 30px;
  padding: 5px 10px;
  border: 1px solid rgba(255, 255, 255, 0.16);
  border-radius: 999px;
  color: #fff8df;
  background: rgba(241, 185, 52, 0.18);
  font-size: 12px;
  font-weight: 950;
  text-transform: uppercase;
  white-space: nowrap;
}

.status-pill.red {
  background: rgba(220, 23, 30, 0.18);
}

.status-pill.green {
  background: rgba(50, 180, 116, 0.16);
}

.paper .status-pill {
  color: #151a22;
  border-color: rgba(8, 11, 16, 0.22);
  background: rgba(183, 121, 31, 0.18);
}

.paper .status-pill.red {
  background: rgba(220, 23, 30, 0.14);
}

.paper .status-pill.green {
  background: rgba(30, 132, 83, 0.16);
}

.admin-filters {
  display: grid;
  grid-template-columns: repeat(6, minmax(0, 1fr));
  gap: 12px;
  margin-bottom: 18px;
}

.admin-table {
  overflow: hidden;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: rgba(255, 255, 255, 0.055);
}

.paper .admin-table {
  border-color: rgba(8, 11, 16, 0.2);
  background: #111821;
}

.paper .admin-table .button.ghost {
  color: var(--white);
  border-color: rgba(255, 255, 255, 0.2);
  background: rgba(255, 255, 255, 0.08);
}

.paper .admin-table .status-pill {
  color: #fff8df;
  border-color: rgba(255, 255, 255, 0.18);
  background: rgba(241, 185, 52, 0.18);
}

.paper .admin-table .status-pill.red {
  background: rgba(220, 23, 30, 0.2);
}

.paper .admin-table .status-pill.green {
  background: rgba(50, 180, 116, 0.2);
}

.admin-row {
  display: grid;
  grid-template-columns: 1.05fr 1.05fr 1.2fr 0.75fr 0.8fr 0.8fr 0.95fr 0.85fr 1fr 1fr;
  gap: 10px;
  align-items: center;
  padding: 14px;
  border-bottom: 1px solid var(--line);
}

.admin-row:last-child {
  border-bottom: 0;
}

.admin-row.header {
  color: var(--gold);
  font-size: 12px;
  font-weight: 950;
  text-transform: uppercase;
  background: rgba(6, 7, 10, 0.45);
}

.admin-row span {
  overflow-wrap: anywhere;
}

.admin-row:not(.header) {
  color: #edf1f6;
  font-size: 14px;
}

.table-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.detail-grid {
  display: grid;
  grid-template-columns: minmax(0, 1fr) 360px;
  gap: 18px;
  align-items: start;
}

.detail-list {
  display: grid;
  gap: 10px;
}

.detail-list div {
  display: grid;
  grid-template-columns: 210px minmax(0, 1fr);
  gap: 16px;
  padding: 12px 0;
  border-bottom: 1px solid var(--line);
}

.detail-list dt {
  color: var(--muted-2);
  font-size: 13px;
  font-weight: 850;
  text-transform: uppercase;
}

.detail-list dd {
  margin: 0;
  overflow-wrap: anywhere;
  line-height: 1.5;
}

.note-list,
.history-list {
  display: grid;
  gap: 10px;
  margin-top: 14px;
}

.note {
  padding: 12px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: rgba(255, 255, 255, 0.05);
}

.note small,
.history-list small {
  display: block;
  margin-top: 6px;
  color: var(--muted-2);
}

.toast {
  position: fixed;
  right: 18px;
  bottom: 18px;
  z-index: 100;
  width: min(380px, calc(100vw - 36px));
  padding: 14px 16px;
  border: 1px solid var(--line-gold);
  border-radius: var(--radius);
  color: var(--white);
  background: rgba(12, 16, 22, 0.96);
  box-shadow: var(--shadow);
}

.site-footer {
  border-top: 1px solid var(--line);
  background: #05070b;
}

.footer-inner {
  display: grid;
  grid-template-columns: 1.1fr 1.8fr;
  gap: 28px;
  padding: 36px max(20px, calc((100vw - var(--max)) / 2));
}

.site-footer p {
  margin: 8px 0 0;
  color: var(--muted);
  line-height: 1.55;
}

.site-footer nav {
  display: flex;
  flex-wrap: wrap;
  gap: 10px 18px;
  align-content: start;
  justify-content: flex-end;
}

.site-footer a {
  color: var(--muted);
  font-size: 14px;
}

.site-footer a:hover,
.site-footer a:focus-visible {
  color: var(--white);
}

@media (max-width: 1100px) {
  .feature-grid,
  .step-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .package-hero-grid,
  .receipt-highlight,
  .bad-review-grid,
  .bad-review-action-grid,
  .package-cta {
    grid-template-columns: 1fr;
  }

  .package-price-row {
    grid-template-columns: 1fr;
  }

  .proof-grid {
    grid-template-columns: 1fr 1fr;
  }

  .staff-workload {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .staff-management {
    grid-template-columns: 1fr;
  }

  .staff-rep-summary,
  .staff-edit-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .admin-filters {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }

  .admin-row {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .admin-row.header {
    display: none;
  }

  .admin-row span::before {
    display: block;
    color: var(--gold);
    font-size: 11px;
    font-weight: 950;
    text-transform: uppercase;
    content: attr(data-label);
  }
}

@media (max-width: 860px) {
  .site-header {
    align-items: flex-start;
    flex-direction: column;
    gap: 10px;
  }

  .brand {
    min-width: 0;
    width: min(560px, 100%);
  }

  .primary-nav {
    justify-content: flex-start;
    width: 100%;
  }

  .primary-nav a {
    min-height: 38px;
    padding: 8px 9px;
    font-size: 13px;
  }

  .package-items-grid,
  .package-benefit-grid,
  .bad-review-card-grid,
  .package-trust-grid {
    grid-template-columns: 1fr;
  }

  .package-copy h2 {
    font-size: 42px;
  }

  .hero {
    min-height: calc(100vh - 150px);
    background:
      linear-gradient(180deg, rgba(6, 7, 10, 0.92), rgba(6, 7, 10, 0.68) 54%, rgba(6, 7, 10, 0.98)),
      url("assets/hero-review-dispute.png") 60% top / cover no-repeat;
  }

  .hero-content {
    width: min(620px, calc(100% - 32px));
    margin-left: 16px;
    padding: 36px 0 40px;
  }

  h1 {
    font-size: 48px;
  }

  .hero-kicker {
    font-size: 24px;
  }

  .hero-copy,
  .lead,
  .section-head p {
    font-size: 16px;
  }

  .trust-strip,
  .two-col,
  .legal-byrd-promo,
  .business-intro,
  .business-quote-grid,
  .auth-layout,
  .detail-grid,
  .footer-inner {
    grid-template-columns: 1fr;
  }

  .testimonial-track {
    min-height: 0;
  }

  .testimonial-slide {
    position: relative;
    display: none;
    grid-template-columns: 1fr;
  }

  .testimonial-slide.active {
    display: grid;
  }

  .testimonial-photo {
    min-height: 360px;
  }

  .testimonial-copy {
    padding: 28px;
  }

  .testimonial-copy blockquote {
    font-size: 19px;
  }

  .testimonial-nav {
    top: 180px;
  }

  .testimonial-nav.prev {
    left: 12px;
  }

  .testimonial-nav.next {
    right: 12px;
  }

  .auth-art {
    position: static;
  }

  .auth-art img {
    width: 260px;
  }

  .section {
    padding-top: 58px;
    padding-bottom: 58px;
  }

  .section h2,
  .page-title {
    font-size: 34px;
  }

  .legal-byrd-promo {
    padding-top: 58px;
    padding-bottom: 58px;
  }

  .legal-byrd-copy h2 {
    font-size: 34px;
  }

  .page-hero.business-hero {
    min-height: 460px;
    background-position: 62% center;
  }

  .ticket-grid {
    grid-template-columns: 1fr;
  }

  .dashboard-head,
  .admin-head {
    align-items: flex-start;
    flex-direction: column;
  }

  .kenny {
    right: -28px;
    width: 190px;
    opacity: 0.42;
  }

  .site-footer nav {
    justify-content: flex-start;
  }
}

@media (max-width: 620px) {
  .site-header {
    gap: 8px;
    padding-right: 16px;
    padding-left: 16px;
  }

  .primary-nav {
    flex-wrap: nowrap;
    justify-content: flex-start;
    overflow-x: auto;
    padding-bottom: 2px;
    scrollbar-width: thin;
  }

  .primary-nav a {
    flex: 0 0 auto;
  }

  .hero {
    min-height: calc(100vh - 166px);
  }

  h1 {
    font-size: 38px;
  }

  .hero-kicker {
    font-size: 21px;
  }

  .hero-actions,
  .action-row {
    align-items: stretch;
    flex-direction: column;
    margin-top: 22px;
  }

  .button {
    width: 100%;
  }

  .hero .trust-strip {
    display: none;
  }

  .trust-strip,
  .proof-grid,
  .feature-grid,
  .step-grid,
  .business-benefits,
  .business-process-grid,
  .stats-grid,
  .staff-workload,
  .staff-management,
  .staff-rep-summary,
  .staff-edit-grid,
  .form-grid,
  .form-grid.three,
  .review-status-row,
  .review-posted-fields,
  .admin-filters,
  .meta-grid {
    grid-template-columns: 1fr;
  }

  .page-hero.business-hero {
    min-height: 430px;
    background:
      linear-gradient(180deg, rgba(6, 7, 10, 0.94), rgba(6, 7, 10, 0.74) 54%, rgba(6, 7, 10, 0.98)),
      url("assets/business-resolution.png") 48% center / cover no-repeat;
  }

  .form-panel,
  .detail-panel {
    padding: 18px;
  }

  .detail-list div {
    grid-template-columns: 1fr;
    gap: 5px;
  }
}